PRIVACY POLICY

Meitetsu Hotel Management Inuyama, Inc. recognises the importance of safeguarding guest’s personal information. We are committed to implementing and upholding our Privacy Policy to ensure the responsible protection of our guest’s personal data. We take this responsibility seriously and will make every effort to uphold the highest standards in privacy protection.

For customers residing in the EU, please take the time to review the specific provisions regarding the handling of personal information under the EU General Data Protection Regulation (GDPR). This regulation specifically applies to residents of the European Union and the European Economic Area.

  1. Acquisition of Personal Information
    We collect personal information in the following ways when conducting transactions related to our facilities and products (accommodation, food and beverage, banquets, sales of goods, provision and sale of other incidental products, provision and sale of services, and implementation of events, etc.), and when conducting transactions with business partners of the Company.

    I. Collect directly from guests
    Via phone calls (including electromagnetic record), business cards, by word of mouth, internet, etc.

    II. Information obtained from authorized individuals such as applicants, introducers, travel agents, partners, and businesses that accept package products. This ensures that the information is legitimate and reliable.

    III. Information obtained from publications.
    Internet, Newspapers, contacts, books and other publications, etc.

  2. Personal information held by the Company
    Personal information including

    I. Basic information such as customer information (address, name, gender, date of birth, nationality, phone number, FAX number, e-mail address, postal address, etc.)

    II. Additional information about guests, etc. (occupation, company information (company name, address, telephone number, department, position), marriage date, family information (name, relationship, date of birth), etc.)

    III. Payment information (credit card number, bank account information, billing address, etc.)

    IV. Information collected using security systems (security cameras, card keys, etc.)

    V. Information automatically collected by the website (cookies, IP addresses, access date and time, etc.)

    VI. Contact details (e-mail address, phone and FAX notes, letters, survey responses.

  3. Purpose of use of personal information
    We use personal information only for the following purposes and will not use it for any other purposes or beyond the scope of those purposes.

    I. Registration and storage of customer information (booking lists, etc.) as required by law

    II. Use for sending information magazines, various special offers, accommodation packages, event information, etc.

    III. To contact guests by e-mails, mails, phone calls, FAX when you complete a survey, etc.

    IV. In order to facilitate business operations related to the Company’s facilities and products, including accommodation, food and beverage, banquets, sales of goods, and provision of services, as well as transitions with affiliated businesses and the implementation of events, it is necessary to communicate, confirm, ship products, make payments, settle accounts and handle other related matters.

    V. To respond to inquiries, requests, etc. made to the Company

  4. Provision of Personal Information to Third Parties
    We may provide or share all or part of the personal information we have received from you in the following cases.

    I. We will proceed with sharing guest’s information only after receiving their consent. In such instances, we carefully choose the recipient and ensure they handle the information in accordance with our policy and standards. Third parties are expected to manage the data appropriately and in alignment with our guidelines. Guest’s privacy and data security are our top priorities.

    II. When disclosing or providing statistical data or other information in manner that does not allow the identification of individual.

    III. When is it necessary to disclose the information to a subcontractor that has entered into a confidentiality agreement with the company.

    IV. In the event of succession of business due to merger, corporate, separation, transfer of business or other reasons.

    V. The legally required submission address in the case of provision based on laws and regulations, etc.

  5. Disclosure or correction of personal information, suspension of use etc.
    If a guest wishes to request disclosure, correction or discontinuation of their personal information, we will make every effort to fulfil the request in a reasonable and necessary manner, following verification of guest’s identity. For further information on the procedures for making such requests (including required documents, acceptance methods, identification methods and handling charges), please contact our “Personal Information Protection Inquiry Desk”. Please note that reservations for our business facilities, such as accommodation, food and beverage and banquets, can be arranged through our company’s designated contact point.

  6. Matters related to security measures for personal information.

    I. A committee focused on information security will be formed to prevent unauthorised access, loss, destruction, alteration or leakage of personal data. Adequate safety measures will be implemented to mitigate these risks.

    II. When outsourcing the processing of personal information, etc, we will select an entity that is recognised as having appropriate personal information protection management standards for the handling of personal information and information security measures. When outsourcing, we will take all possible safety precautions by stipulating the handling of personal information in a contact or other agreement.

  7. Others

    I. We establish rules for the protection of personal information in accordance with laws, government ordinances, guidelines and other relevant norms related to personal information and we review and improve these rules on an ongoing basis as necessary.

    II. With respect to the handling of personal information, we will comply with relevant laws, regulations, norms and internal rules.

  8. Matter related to the website
    We cannot guarantee the security of your personal information on external websites linked to this website. It is advisable for users to review the privacy policies and security measures of such websites. If there are no specific policies in place, it is recommended to directly contact the responsible department or individual for assurance regarding the protection of personal information. We cannot be held liable for any security breaches on third-party websites. It is imperative for users to take necessary precautions and actively seek information to safeguard their personal data.

I. The use of cookies

This website utilises cookies for certain services with the aim of enhancing the quality of service provided to our guests. Cookies consist of data sent to your computer by a web page server. The cookies utilised on this site are intended for the purpose of delivering pertinent information and ensuring the security of our customers. They do not contain any data association with personal information that could potentially identify a guest. While it is possible to configure your browser to reject cookies, we highly recommend enabling cookies to fully access and utilise all the services available on our website.

II. Customer Access Logs

This site records information about visitors in the form of access logs. Access logs include the domain name, IP address, type of browser used, access date and time, etc., however, do not contain information that can identify individuals. The access logs will be used for website maintenance and statistical analysis of usage, however, will not be used for any other purposes.

Additional provisions applicable to the processing of personal information of EU (European Union) and EEA (European Economic Area) residents

The additional Terms and Conditions describe certain additional information that we are required to provide our guests residing in the European Union (EU) under the EU General Data Protection Regulation (GDPR) and your rights regarding the processing of your personal information in accordance with local laws. In the event of any inconsistency between these additional provisions and the terms of the Privacy Policy, these additional provisions shall prevail.

  1. Handling of Personal Information
    The methods and purpose for handling guest’s personal information (acquisition, retention and use), the types of customer’s personal information handled by the Company, and the provision of guest’s personal information to third parties are explained in this Personal Information Protection Policy.

  2. Legal basis for Use of Personal Information
    This Personal Information Policy outlines the procedures and objectives governing the management of guest’s personal information including its acquisition, retention and use. Moreover, it details the specific types of guest’s personal information that we handle as well as the circumstances under which we may provide such information to third parties. Our commitment to safeguarding guest’s personal information is paramount and this policy serves as a transparent and comprehensive guide to our practices in this regard. By clearly defining our methods and purposes for handling personal information, we aim to instill confidence and trust among our guests as well as demonstrate our compliance with relevant privacy regulations. We continually review and update this policy to ensure it aligns with best practices and evolves alongside the changing landscape of data privacy.

  3. Transfer of Personal Information to Third Countries, etc
    We transfer personal information acquired outside of Japan to Japan in order to execute a contract with a guest or to perform procedures requested by a guest prior to entering into contact.

  4. Retention period of personal information
    We commit to retaining personal information only for the period necessary to accomplish its intended purpose. Following this period, we will take appropriate measures to securely erase or anonymise the information within a reasonable timeframe. This is in line with our dedication to data privacy and security. 

  5. Guest’s Rights to Personal Information
    Guests are entitled to rights under the GDPR, etc. against the Company. These rights can be exercised by contacting the Personal Information Protection Contact. Requests will be responded to in good faith, after identity confirmation, unless an exception applies.

    I. Right to Access Personal Information
    You have the right to verify the usage of their personal information and to access both their personal data and related information.

    II. Right to Correction of Personal Information
    You have the right to correct inaccurate personal information.

    III. Right to erase personal information
    You have the right to have your personal information erased in certain cases.

    IV. Right to Restrict Use of Personal Information
    You have the right to have the use of your personal information restricted in certain cases.

    V. Right to object to the use of personal information
    You have the right to object to the use of your personal information on the basis of legitimate interests as required by us or by third parties.

    VI. Right to data portability
    You have the right to obtain your personal data in a structured, commonly used, and machine-readable format, and to transfer it to another entity without any hindrance from the company.

  6. Withdrawal of Consent
    You may withdraw your consent to the use of your personal information at any time. Such withdrawal of consent will not affect the legality of the use of personal information based on the consent before the withdrawal. You may withdraw your consent by contacting the Personal Information Protection Contact.

  7. Lodge a complaint with the supervisory authority
    Guests may appeal to a supervisory authority, such as a national, regional or international organization, in accordance with the GDPR, etc., regarding our handling of personal information.

  8. Personal Information Required to be Provided for Accommodation
    To ensure the provision of accommodation services to our guests, we request the following information. Specifically, the items listed under accommodation must be recorded and retained for a period of three years in compliance with Japanese laws. Failure to provide this information may result in the Company’s inability to offer accommodation services to the customer.

    I. Basic customer information (address, name, gender, date of birth, nationality, telephone number, FAX number, e-mail address, postal address, etc.)

    II. Information on accommodation list (name, address, occupation, nationality, passport number, age, previous night, destination, date and time of arrival, date and time of departure, room name, etc.)

  9. Personal information about your child
    If the child is under 16 years of age, we ask that you provide personal information only with the consent of a parent or guardian.

  10. Existence of automated decision-making, such as profiling
    We do not make decisions based solely on profiling or other automated handling of personal information.

Hotel Indigo Inuyama Urakuen Garden

Hotel Indigo Inuyama Urakuen Garden operates official Facebook, Instagram, and LINE pages (referred to as “official hotel SNS”) to provide users with information on hotel specials, events, and topics. To improve user communication, we have established the following community guidelines (referred to as the “Guidelines”) for the official hotel SNS. Please review and agree to these guidelines before using the official hotel SNS. Emojis and hashtags are not permitted. Thank you for your cooperation in maintaining a professional and informative environment for all users.

【Operation】

The official hotel SNS is operated by Meitetsu Hotel Management Inuyama Co. The operation of the official hotel SNS may be terminated or this page may be deleted without prior notice.

【Response】

We do not respond to all comments and postings on the official hotel social networking sites.

【Notes】

  • The Company will not be held responsible for the accuracy, safety, or usefulness of the information on the official hotel social networking services
  • The Company will not be held responsible for any content posted by users
  • The Company will not be held responsible for any harm experienced by users due to their utilisation or inability to utilize the Official Hotel Social Networking Service
  • The Company will not be held responsible for any damages arising from disputes between users or between users and third parties. This includes any liabilities incurred by users or third parties
  • In addition to the above 1~4, we shall not be liable for any damages incurred by you or any third party as a result of matters related to this page.
  • The user retains the copyrights to the posted content, however, by posting the content, the user consents to granting us the right to utilize (reproduce, process, excerpt, publish, etc.) the posted content without charge and on a non-exclusive basis in Japan and internationally. Furthermore, the user agrees not to assert their copyrights on the content against us. You also agree not to enforce any copyrights or other rights against us.
  • When obtaining personal information from users, we will handle it appropriately in accordance with our “Privacy Policy.
  • We reserve the right to change this guideline without prior notice.

【Notice】

The following actions are not allowed. Any violation may result in the deletion of posts or comments, as well as the account being blocked.

  • Revealing personal information of others without their consent is strictly prohibited on this platform
  • Causing damage to the Company, other users, or other third parties
  • Impersonating the Company, other users, or other third parties
  • Making false claims or damaging the reputation of our company, users, or third parties
  • The posting of copyrighted or trademarked material belonging to the Company, other users, or third parties is prohibited. Irrelevant information is also not allowed on this page
  • Behaviours that disrupt public order and moral standards, along with disseminating offensive content, are strictly prohibited
  • Activities that breach the terms of service of social media platforms
  • Inappropriate behaviour as determined by the Company is not permitted.

【Applicable Law and Jurisdiction】

The use of the official hotel SNS and the interpretation of these guidelines shall be governed by the laws of Japan. In the event of any dispute between the Company and a user, the Nagoya District Court shall have exclusive jurisdiction as the court of first instance.

Personal Information Inquiry Contact

103-1 Kitakoken, Inuyama, Inuyama, Aichi 484-0082 Japan

Phone number: 0568-61-2211